Terms and Conditions

This document shows our standard Terms and Conditions for rental of (web site not loaded), hereinafter referred to as the Property.

This web-site is owned and operated by the owner of the Property, hereinafter referred to as the Owner.

The Owner offers the Property for short term rental to the person making this online booking, hereinafter referred to as the Lead Guest, under the terms and conditions set out below.

The Lead Guest is responsible for all members of his party and shall ensure that they abide by all of the terms and conditions in this document. By placing a booking with the Owner you, the Lead Guest and all members of your party agree to the following terms and conditions. During your stay, you agree to abide by the these terms and conditions. If you have any questions about booking with us, please contact us before making a booking.

Before paying the 25% deposit online, the Lead Guest ticked a check-box stating that he had read these terms and conditions. The Lead Guest agrees that payment of the deposit signifies full acceptance of these Terms and Conditions.

Booking Process

To place a booking with us the Lead Guest must be at least 21 years of age. The maximum number of staying guests per property is illustrated in the property details on this website. The Lead Guest will be held responsible for cancellation and damages as set-out below. Only the Lead Guest and the named guests in the booking party are allowed to use the Property and its facilities, any third party visitors are only allowed access with the express permission of the Owner.

To secure any booking the Owner requires a 25% deposit to be paid in advance. If the booking date is 60 or fewer days from the requested date of arrival then we will immediately invoice you for the balance which must be paid on receipt of our invoice to secure the booking.

Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the terms and conditions described herein.

Payment of the 25% deposit must be made online on this website using a debit or credit card. Payment of the balance can be made online using a debit or credit card or by bank wire transfer. Any charges raised against us by our banks for handling refused or recalled payments, must be reimbursed by the Lead Guest within seven (7) days of any request to do so.

Check-in and Check-out

Check-in is between 16:00 and 19:00 on the day of arrival (late check-ins on request). Check-out is by 10:00 on the day of departure. It may be possible to arrive earlier than or depart later than these times, in which case early check-ins and late check-outs must be arranged in advance with us and are charged at €10 per hour or part hour, payable on site.

Cancellation Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions:

  • Cancellation made 60 days or more before the arrival date: we will either refund your payment (less a 3% credit card handling fee) or issue you with a credit note for the full amount paid valid for 18 months.
  • Cancellation made between 30 and 60 days in advance of arrival date: 50% of amounts paid will be refunded, or if your trip was cancelled due to unavoidable Covid19 restrictions (proof required) we will issue you with a credit note for the full amount paid valid for 18 months.
  • Cancellation made less than 30 days in advance of arrival date: no refund made.

  • It is suggested that booking guests take out appropriate holiday/cancellation insurance where required. In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

    Complaints / Issues

    Should you have any complaints or issues, no matter how small, please do advise us as soon as possible. Most things can be put right. If you have complaints or issues that are not advised at the time they happen there can be no consideration of compensation.

    Damages & Lost Property

    A damage deposit amount of €300 must be authorised by a debit or credit card on arrival.

    We reserve the right to charge the authorised card for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Small damages such as a broken mug or glass are not charged for but we do need to know to replace anything that is broken. Lost or damaged keys/fobs will incur a replacement charge per key/fob lost.

    Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We do offer to post lost items via recorded delivery at the cost of the owner of the lost property.

    Local Authority Requirements

    Refuse and recycling has to be sorted according to the local authority regulations and put out for collection at the appropriate time. Containers for all types of refuse and recycling are provided and detailed information is available at the Property. The local authority may charge a penalty if the requirements are not adhered to in which case it will be charged to the authorised card.

    Pets

    (website not loaded)

    Smoking

    Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not allowed inside the Property. Smoking in the outside areas is acceptable. Please dispose of cigarette butts carefully.

    The taking of any illegal substances is strictly prohibited and will be reported to the appropriate authority.

    Utilities/Insurance

    The rental of the property includes rates, insurance of the property and all utilities. The use of air-conditioning is included provided all external doors and windows, or the windows and door to any room where the air-conditioning is in use are kept closed. All air-conditioning units run on an artificial intelligence setting, as recommended by the manufacturer and installers, and this must not be changed. Use of air-conditioning without adhering to these conditions may lead to excess charges being deducted charged to the authorised card.

    Our insurers require the alarm system to be activated when the property is empty. Failure to comply with this requirement may lead to any loss being claimed from the Lead Guest.

    WiFi Appropriate Usage Policy

    Free WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately.

    The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to the local authorities.

    Your Personal Details & Privacy

    We are required by the Italian authorities to keep a register of all guests who stay with us. This includes full names and nationality, passport or ID card numbers, place and date of issue and the issuing authority. These records are kept for a minimum of 12 months and in accordance with the current Italian requirements and the GDPR (General Data Protection Regulations).

    Our policy surrounding the personal details that you provide as part of any booking or enquiry through this website, or a third-party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here. You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want to be disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

    Our Right To Cancellation

    We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

    Jurisdiction

    The Rental Agreement between the parties shall be governed and construed in accordance with the laws of Italy. The parties hereto hereby irrevocably submit to the non-exclusive jurisdiction of the courts of Italy. The prevailing party in any litigation shall be entitled to reimbursement of all costs and legal fees incurred in connection with the litigation.